At Leo-eStore, you will have a smooth hassle-free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on Leo-eStore.com within 7 days of the receipt of the product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However, an exchange is subject to the availability of the item in our stock.
Please contact our Customer Service to initiate a return and log a complaint.
Conditions for return
- Products should be unused
- Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets, and invoices and should not be broken or tampered with.
- If the product has a gift associated with it, the gift has to be returned along with the product in original condition
- For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
The Returns Section firstname.lastname@example.org
- In the unlikely event that any product you received from us is damaged/defective or a size mismatch.
- Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
- If there is a size mismatch, replacement is possible.
- If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.
- Please contact our customer service for initiating the replacement and send us the images/snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
- Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.